Eastern Printhead Repair,
Inc. will evaluate selected printheads not listed in our catalog
free of charge. A Service Representative will notify you of the
evaluation before the repair is made.
Repair prices are set at
a flat rate which includes parts and labor. A Customer
Representative will contact you for authorization of additional
charges. "No Problem Found" printheads will be charged a $15.00 flat bench testing fee.
Please look at our Price Query page to see our NEW LOWER RATES!
Normal turnaround time
for printhead repair is 1-5 business days. Large orders may
require additional time.
We guarantee all printheads we
refurbish with a 90 day warranty. All warranties should be claimed
with Eastern Printhead Repair, Inc. prior to shipment.
Payments are due at time
of services rendered. We accept Visa, MasterCard, American
Express and Discover. A Customer Service Representative will
contact you about billing. Payment terms are available upon
credit approval. Please contact us for a credit application.
All repaired orders will be
returned via UPS Ground unless otherwise requested by the
customer. Shipping insurance is added at the request of the
customer. We are neither responsible
nor liable for any charges incurred by the customer for
shipping, insurance or customs cost. We are not liable for any
damage which may occur during shipping.
We ship items via UPS Ground
unless otherwise requested. We can ship any in-stock
item overnight. Overnight shipping charges are extra. There will
be no upfront core exchange charge applied, however, customers
are given 10 business days from invoice date to return the
defective printhead as a
core. Printhead cores not returned within 10 business days will
be charged or billed for as the amount stated on the invoice.
This amount varies with each different style/brand of
printhead. Any printhead sold or exchanged that you wish
to return must be preapproved and there will be a 15% restocking
fee, less any shipping charges.